At Fitwize, operated by Rethink Lab Co., Ltd., we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
We collect information you provide directly (name, email, password, phone number, date of birth on registration; profile photo, bio, and certifications for trainers; payment and booking details; messages and support requests; reviews and ratings), information collected automatically (device information, usage data, approximate location, cookies), and information we may receive from third parties such as payment processors and identity verification services.
We use your information to provide and improve our services (manage your account, facilitate connections between clients and trainers, process bookings and payments, personalize your experience), to communicate with you (booking confirmations, support responses, policy updates), for safety and security (verifying trainer credentials, preventing fraud, enforcing our Terms), and for analytics and research to develop new features.
When you book a session, relevant profile information is shared between the client and the trainer. We share information with trusted service providers who help us operate the platform (payment processors, hosting, email, analytics), when required by law or to protect our rights, in connection with a business transfer, and otherwise only with your consent.
We use encryption of data in transit and at rest, secure servers, access controls, and regular security assessments to protect your information. No method of transmission over the internet is completely secure, and while we work hard to protect your information, we cannot guarantee absolute security.
You can access and update your account information at any time through your profile settings, request a portable copy of your data, request deletion of your account (subject to legal retention requirements), opt out of marketing communications, and object to certain types of processing. To exercise these rights, contact us using the details below — we aim to respond within 30 days.
We use cookies and similar technologies to remember your preferences, keep you signed in, analyze platform usage, and personalize content. You can control cookies through your browser settings, though disabling them may affect how the platform works. We also use Cloudflare Turnstile on certain forms (such as login and account registration) to verify that visitors are real people rather than automated scripts. For details on how Turnstile handles data, see Cloudflare's Turnstile Privacy Addendum at https://www.cloudflare.com/turnstile-privacy-policy/.
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After account deletion, we may retain certain information as required by law or for legitimate business purposes.
Fitwize is not intended for users under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. We take appropriate steps to protect your information in accordance with applicable data protection laws.
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any information.
We may update this Privacy Policy from time to time. Material changes will be posted on the platform and, where appropriate, communicated directly. Your continued use of Fitwize after a change means you accept the updated policy.
By using Fitwize, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our platform.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at [email protected].