Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you:

• Register for an account: Name, email address, password, phone number, date of birth
• Create a profile: Profile photo, bio, fitness goals, preferences, certifications (for trainers)
• Make bookings: Payment information, booking details, location preferences
• Communicate with us: Messages, feedback, support requests
• Post content: Reviews, ratings, photos, comments

1.2 Information Collected Automatically

When you use our platform, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages viewed, features used, time spent on platform, search queries
• Location data: Approximate location based on IP address (with your consent for precise location)
• Cookies and tracking technologies: Information about your preferences and interactions

1.3 Information from Third Parties

We may receive information about you from third parties such as social media platforms (if you choose to connect your accounts), payment processors, and identity verification services.

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve Services

• Create and manage your account
• Facilitate connections between users and trainers
• Process bookings and payments
• Provide customer support
• Personalize your experience
• Improve platform functionality and features

2.2 Communication

• Send booking confirmations and reminders
• Respond to your inquiries and requests
• Send important updates about our services
• Send promotional materials (with your consent)
• Notify you about changes to our policies

2.3 Safety and Security

• Verify trainer credentials and qualifications
• Conduct background checks (where applicable)
• Prevent fraud and abuse
• Protect platform security
• Enforce our Terms and Conditions

2.4 Analytics and Research

• Analyze platform usage and trends
• Conduct market research
• Develop new features and services
• Create aggregated, de-identified data for business purposes

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Other Users

When you book a session, your profile information (name, photo, contact details) is shared with the trainer. Similarly, trainers' profile information is visible to users browsing the platform.

3.2 With Service Providers

We share information with trusted third-party service providers who help us operate our platform:

• Payment processors
• Cloud hosting services
• Email and communication services
• Analytics providers
• Background check services
• Customer support tools

3.3 For Legal Compliance

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Respond to government requests
• Protect our rights and property
• Investigate potential violations
• Protect the safety of users or the public

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access and Update

You can access and update your account information at any time through your profile settings.

5.2 Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

5.3 Deletion

You can request deletion of your account and personal information, subject to legal retention requirements.

5.4 Opt-Out

You can opt-out of marketing communications by:

• Clicking "unsubscribe" in our emails
• Adjusting your notification preferences
• Contacting us directly

5.5 Object to Processing

You can object to certain types of data processing, such as direct marketing or profiling.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze platform usage
• Provide personalized content
• Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may affect platform functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After account deletion, we may retain certain information as required by law or for legitimate business purposes.

8. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our platform
• Sending you an email notification
• Displaying a prominent notice on the platform

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Your Consent

By using Fitwize, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our platform.